Privacy Policy

Last Updated: 03/10/2025

Aquaflora on Evelyn ("we," "us," or "our") is committed to protecting the privacy of our customers, including individuals purchasing for personal use and businesses such as restaurants acquiring products in bulk. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment details provided when you place an order or contact us.
Business Information: For restaurant or commercial clients, we may collect business names, contact details, and tax identification numbers as necessary for bulk transactions.
Automatically Collected Information: When you visit our website, we may collect data such as your IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent) through cookies or similar technologies.
Communications: Information you provide when you contact us via email, phone, or other channels, including inquiries or feedback.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including payment processing, shipping, and delivery confirmation.
Communicate with you about your purchases, account, or customer service inquiries.
Improve our website, products, and services by analyzing usage trends and customer preferences.
Send promotional materials, updates, or offers (if you opt in to receive them).
Comply with legal obligations or protect our rights, property, or safety, as well as that of our customers and the public.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information:

With Service Providers: Third-party vendors (e.g., payment processors, shipping companies) who assist us in operating our business, subject to confidentiality obligations.
For Legal Reasons: When required by law, subpoena, or government request, or to enforce our policies and protect against fraud or harm.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided where required by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site performance, and deliver relevant content. You may disable cookies through your browser settings, though this may affect functionality.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Access and Updates: You may request access to, correction of, or deletion of your personal information by contacting us, subject to applicable legal exceptions.
Do Not Track: Our website does not currently respond to "Do Not Track" signals from browsers.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their policies.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn such data has been collected, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review it periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.