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Shipping Policy

Last Updated: 3/10/2025

Aquaflora on Evelyn ("we," "us," or "our") is dedicated to delivering fresh, hydroponically grown produce to our customers, including individuals purchasing for personal use and businesses such as restaurants ordering in bulk. This Shipping Policy outlines the terms and conditions governing the shipment of our products. By placing an order with us, you agree to the terms set forth below.

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1. Shipping Destinations

We currently ship to the continental United States. Shipping availability may vary based on product type, order size, and location. Please confirm your address is within our service area during checkout. We reserve the right to restrict shipping to certain areas at our discretion.

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2. Order Processing

  • Processing Time: Orders are typically processed within [insert time frame, e.g., 1-2 business days] of payment confirmation, excluding weekends and holidays. Bulk orders for commercial clients may require additional processing time, which will be communicated at the time of purchase.

  • Order Confirmation: You will receive a confirmation email once your order is processed and ready for shipment.

 

3. Shipping Methods and Costs

  • Methods: We partner with trusted third-party carriers (e.g., FedEx, UPS]) to deliver your order. The shipping method may vary based on order size, destination, and product perishability.

  • Costs: Shipping fees are calculated at checkout based on weight, destination, and selected delivery speed. Costs for bulk orders may be subject to custom quotes provided prior to purchase. All shipping fees are non-refundable.

 

4. Delivery Times

  • Estimated Delivery: Delivery times vary by location and shipping method. Individual orders typically arrive within  1-2 business days after shipment. Estimates are provided at checkout but are not guaranteed.

  • Delays: We are not responsible for delays caused by third-party carriers, weather conditions, holidays, or other circumstances beyond our control. You will be notified if we anticipate a significant delay.

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5. Risk of Loss and Title

Title and risk of loss transfer to you upon delivery of your order to the shipping carrier. We recommend inspecting your shipment immediately upon receipt. Due to the perishable nature of our products, claims for damage or discrepancies must be reported to us within 24 hours of delivery by contacting Aquaflora on Evelyn. Failure to report within this timeframe may result in denial of claims.

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6. Shipping Restrictions

  • Perishable Goods: Our products are perishable and require proper handling post-delivery. We package shipments to maintain freshness during transit, but you are responsible for ensuring prompt receipt and storage.

  • Undeliverable Shipments: If a shipment is returned to us due to an incorrect address provided by you, refusal of delivery, or failure to claim the package, we will not issue refunds or reshipments. Additional shipping fees may apply for re-delivery attempts, if feasible.

 

7. All Sales Final

As stated in our Refund Policy, all sales are final. We do not offer refunds, returns, or exchanges for shipped products, including shipping costs, except as required by applicable law. Please review your order details carefully before submission.

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8. Lost or Damaged Shipments

  • Lost Shipments: If your order is confirmed as lost by the carrier, please contact us within [insert time frame, e.g., 7 days] of the expected delivery date. We will work with the carrier to investigate and, at our discretion, may provide a resolution.

  • Damaged Shipments: For damaged goods, provide photographic evidence and a description of the issue within 24 hours of delivery. We will evaluate claims on a case-by-case basis, but replacements or credits are not guaranteed due to our all-sales-final policy.​

9. Contact Us

For questions, tracking assistance, or concerns about your shipment, please reach out to Aquaflora on Evelyn.

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